What is a Key Differentiator of Conversational AI? Freshchat Blog

What is a key differentiator of conversational AI Through Natural Language Processing (NLP), it engages customers in personalized conversations, offering contextual cross-selling recommendations based on their preferences and purchase history. Seamlessly integrated with various communication channels, the platform also ensures a consistent cross-selling experience across platforms. Conversational AI is based on Natural Language Processing (NLP)…

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The A to Z of Chatbot Design: How to Plan Your Chatbot

Designing chatbots A step by step guide with example by Yogesh Moorjani UX Collective Novice chatbot designers don’t take into account that machine learning works well only when we have lots of data to learn from. Designing chatbot personalities and figuring out how to achieve your business goals at the same time can be a…

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